Complaints
Complaints are usually received directly – by phone, regular mail or e-mail.. Detailed procedures, which refer to complaints about products, are established in Hemofarm.
Upon each complaint received, and following the necessary investigation of the complaint, Quality Control informs the complaining party about the results of investigation.
All adverse reactions to a medicinal product, as well as production-technical related complaints, are reported to the Medicines and Medical Devices Agency of Serbia (ALIMS) and are available on its official website.