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Stakeholders

Hemofarm attaches great importance to quality, actual and continuous communication based on transparency, respect and trust with patients, product consumers, professionals, media, and representatives of both local and central Government of the Republic of Serbia.

The needs of patients, product consumers and the general population are crucial for the company. Special attention is also paid to all stakeholders: professionals, media, regulatory authorities, the Government of the Republic of Serbia, and above all – employees. The culture of dialogue and cooperation with all stakeholders is one of the Hemofarm’s business priorities and is being continuously improved.

The Centre for Corporate Affairs and Communications meets the continuous challenge of harmonizing the interests of all stakeholders and observes good partnership relations to the highest possible extent. The Centre is responsible for corporate communication both inside and outside of Hemofarm, while Organizational Unit of Marketing and Sales is in charge of communication with professionals such as doctors and pharmacists.

Internal Communications in Hemofarm

Communication within Hemofarm is primarily focused on the dialogue between Hemofarm employees.

The corporate INtranet is the most significant channel of internal communications. News, video-records and photos about Hemofarm and Hemofarm Foundation activities are regularly updated on this portal. In addition to providing timely information to employees, INtranet also enables access to necessary corporate documents, rule books, etc.

The in-house e-bulletin ’Among Us’, which is quarterly published, presents all the corporate news of importance for Hemofarm’s people.

Hemofarm’s External Communications

The Centre for Corporate Affairs and Communications is in charge of the integrated communication at the level of Hemofarm. It has a significant role in providing support to all organizational units with the aim of enabling the highest quality communication with stakeholders possible.

Collaboration with professionals and local self-governments

Among its employees, Hemofarm has many highly qualified and experienced experts from various scientific fields. All of them, together with state and social institutions, make their expertise available, both in operational and strategic terms, during the review and public debates relating to the preparation or amendments of rules, strategies, plans and other regulations. Through continuous contacts and collaboration with representatives of local self-governments in the territory within which Hemofarm operates, it contributes to the development of the economy of local communities and the creation of an even better business and social environment.

Modern Communication Channels

Modern communication channels enable Hemofarm to obtain and hear all feedback from stakeholders and to initiate active dialogues with them. Hemofarm therefore pays ever more attention to communications with various online target groups and responds to all questions which are received via social networks on a daily basis irrespective of whether the information on products from our portfolio or advice about improving the quality of life and better health is concerned.

The Centre for Corporate Affairs and Communications is also open for all media and citizens’ questions. Continuously improving its relations with them, it acts proactively, providing the most important information relating to the company, its portfolio and operations.